FAQs
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It takes 24 hours to process the order. Then orders usually take 8-10 business days to arrive. Sometimes there may be delays caused by customs clearance procedures, weather conditions or policies, which is beyond our control.
It is important to know that delivery times are estimated by our shipping company. Once we have dispatched your order, it is their responsibility to deliver it on time.
Once the package has been dispatched, you will receive the tracking by email (if you cannot find it, please check your spam).
If your order is late, you can contact us on our site in the support tab or through our email contact@zerolactix.com , and we will help you solve the problem by communicating with the shipping company so that you receive your order as soon as possible.
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Delivery costs depend on the delivery method chosen. They will be calculated at checkout.
We offer delivery for all orders that exceed an amount of 130€
Here you will find all the information about the Delivery and Shipping Policy . -
Yes, we offer free shipping on all orders over a certain amount.
Check your cart to see the current free shipping offer.
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We deliver to most countries, you can always contact us by email contact@zerolactix.com to find out more.
Don't worry if you have placed an order and it is impossible for us to deliver to your home, we will refund your entire order. -
We deliver to most countries. Do not hesitate to contact us by email contact@zerolactix.com for any questions.
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Direct payment gateways adhere to all PCI-DSS standards set by the PCI Security Standards Council, which is a joint initiative of brands such as Visa, MasterCard, American Express and Discover.
To ensure the protection of your personal data, we apply industry best practices, take reasonable precautions and avoid any loss, misappropriation, consultation, disclosure, modification or inappropriate destruction.
If you provide us with your credit card information, it will be encrypted using SSL and stored securely with AES-256 type encryption.
We follow all PCI-DSS requirements and also implement additional widely recognized industry standards to ensure the highest possible security, although we cannot guarantee 100% security of data during transmission over internet or their electronic storage.
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Yes, we accept online payments. Processing payments and vital customer information is fast, easy and secure.
Learn more about our store's secure checkout experience (powered by Shopify) here .
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We accept most credit cards such as VISA and MasterCard,... You also have the option of paying with Bancontact or any other payment system offered on our payment page, Paypal, Apple Pay, Google Pay, Shop Pay, Union Pay. At ZeroLactix, the security of your personal data online is particularly important. Our system uses the latest SSL encryption technology so that your personal data and credit card details are transmitted securely. All orders are processed through a secure control system provided by Stripe, the world leader in online payment. We will never save your credit card details and we do not share your personal information with third parties.
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To buy ZeroLactix items, nothing could be simpler! Select your product, your color (if applicable) and click on the "ADD TO CART" button. Then click the "PLACE ORDER" button in your shopping cart on the right side.
To complete your order, simply enter your delivery and payment information on the pages that follow.
The first payment methods offered are express payments, if you want to choose another payment method, fill in the delivery information and in the next step you can choose from all methods.
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The HTTPS protocol is used when the address of the web page you are visiting begins with "https://". There is sometimes a padlock next to the address (it depends on the browsers).
When the connection to the web page has been successfully made using the HTTPS protocol, you should not see any alert symbol or warning text displayed by the browser; it is then customary to consider: that the data (in particular the most sensitive: passwords, credit card numbers, etc.) which pass between your browser and the website are encrypted (encryption prevents a third party intercepts sensitive data on the network that the pages you read are indeed those published by the owner of the domain name (ZEROLACTIX.COM), in other words, that the official domain name does not have been hijacked to publish a counterfeit site.
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Pre-orders allow you to purchase a product in advance and receive it later, once it has shipped from our warehouse on a specified date.
Pre-ordering ensures your item will be reserved and shipped as soon as it arrives at our warehouse, making it a great way to ensure availability.
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All of our products are subject to quality control.
Our warranty covers any defects in workmanship, design or materials.
It does not cover knocks, misuse or other issues that are not attributable to a manufacturing defect.
You will find all the information regarding the product warranty here.
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An extended warranty can be added to your products at an additional cost, click here to add an extended warranty to your ice bath .
Do not hesitate to contact us for more information on warranty extensions.
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Our warranty covers all manufacturing or material defects. Please notify us within 48 hours of receiving the product by emailing contact@zerolactix.com with photos, and we will be able to arrange a refund or replacement.
Please note that the warranty does not cover accidental drops, knocks, misuse, or any other issue that is not attributable to a manufacturing defect.
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The cost of the warranty extension may vary depending on the duration of the extension chosen. Consult the extended warranty page .
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Yes, please see our refund policy.
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A refund request can be submitted within 30 days of purchase see Refund Policy
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Please see our Refund Policy for more information.
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When an order does not include free shipping, all shipping costs (including return costs) are the responsibility of the customer.
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When an order does not include free shipping, only the return costs are the responsibility of the customer.